ZPlay Bet Privacy Policy

ZPlay Bet respects your privacy and is committed to protecting personal information. We collect account, identity, payment, betting, device and communication data to provide services, protect accounts and meet applicable obligations. For privacy questions or requests, use Contact Us.

This policy covers our website, mobile version, app, account services, sports and live betting, games, Keno, bonuses, payments, support and communications. It applies to users in Addis Ababa and other Ethiopian regions, including visitors who browse without registering and people who contact support before opening an account. “Personal data” means information that identifies you or can be linked to you. “Processing” includes collecting, using, storing, sharing and deleting it.

Who We Are

ZPlay Bet is the service brand through which the website operator provides online betting and gaming for eligible adults in Ethiopia, subject to applicable Ethiopian laws and regulations, license conditions where applicable, and regional restrictions. Check About Us for operator identification and License & Regulation for regulatory information. Users should verify the current regulatory status against the competent authority’s latest information; this policy does not establish licensing or government approval.

Information We Collect

We limit collection to information needed for lawful, security, operational and regulatory purposes. Depending on your interaction with ZPlay Bet, this may include:

• Account data: name, phone number, email address, date of birth, username and password-related security data.
• Verification data: identity documents, age-check results and information needed for customer due diligence, fraud prevention and KYC. KYC means “Know Your Customer”: checks used to confirm who holds an account and whether they are eligible.
• Transaction data: deposits, withdrawals, payment method details, payment authorization, balance history and bonus activity.
• Betting and gaming data: bets, odds, results, live betting activity, Keno activity and game sessions.
• Technical data: IP address, device type, browser, operating system, app version, cookies and log files.
• Communication data: support messages, complaints, emails, chat logs and records of calls, including recordings where applicable and lawfully notified.
• Responsible gaming data: deposit limits, self-exclusion requests, risk indicators and account restrictions.

Browsing alone may generate technical data without an account. Please do not send unrelated sensitive information or documents that have not been requested through an appropriate verification process.

How We Use Personal Data

We use ZPlay Bet player information to create and manage accounts, confirm identity and age eligibility, enable secure login, process deposits and withdrawals, and settle bets, winnings, bonuses and promotions. For example, account-holder information and transaction records may be checked before a withdrawal is approved.

We also process information to detect fraud, multiple accounts, payment or bonus abuse and suspicious activity; investigate unusual betting patterns; resolve complaints; improve the website, app, games and support; and apply responsible gaming controls. These checks may require additional verification or temporarily restrict an account or transaction.

Other purposes include important service notifications and legal, tax, accounting, anti-money laundering (AML), licensing and regulatory duties where applicable. Marketing is sent only where permitted, with opt-out options. Opting out of marketing does not stop essential account, payment or security notices.

Lawful Reasons for Processing

The lawful reason depends on the purpose and applicable law. Processing may be necessary to provide requested services, meet legal obligations, protect users and the platform, prevent fraud or resolve disputes. Where consent is required, we seek it for the relevant activity. Withdrawing consent does not undo earlier lawful processing or prevent records being kept on another valid ground. You can request information about the lawful reasons applicable to your data through our privacy contact channel.

Cookies and Tracking

Cookies are small files stored on your device. Cookies and similar technologies may keep you logged in, protect accounts, remember preferences, analyse traffic and improve page performance. Marketing measurement may be used where permitted and subject to required choices or consent. Blocking essential cookies can affect login or other services. Read our Cookie Policy for details and available controls.

Data Sharing

ZPlay Bet does not sell personal data as a product. We may share necessary information with third-party service providers: external organisations that help deliver or protect our services. These may include payment processors, identity verification and KYC providers, hosting and cloud providers, analytics and security services, and customer support tools.

Information may also be disclosed to professional advisers or to regulators, law enforcement and courts when legally required. Provider access should be limited to the agreed purpose, with appropriate confidentiality, security and data protection requirements. A payment provider may also process information under its own privacy notice.

International Transfers

Some providers may store or process data outside Ethiopia. Where this occurs, transfers must follow applicable legal requirements and use suitable safeguards. You may contact us to ask about relevant transfers and protections. A provider’s location does not remove the need for secure handling of personal data.

Data Storage and Retention

We keep information only as long as necessary for its purpose, including account operation, financial records, legal obligations, dispute resolution, fraud prevention, responsible gaming and regulatory requirements. Retention depends on the record type and applicable duties; one period may not suit every category.

Closing an account does not necessarily require immediate deletion of all betting account data. Some records may need to remain for lawful purposes, including maintaining a self-exclusion restriction. Data no longer needed should be securely deleted or anonymised, subject to appropriate backup procedures.

Security Measures

We use reasonable technical and organisational measures to protect personal data. Measures may include encryption where appropriate, access controls, secure login systems, security monitoring, staff confidentiality requirements, backups, fraud detection and internal incident-handling procedures. No online system can guarantee complete security.

For ZPlay Bet account security, use a unique password, protect your device and never share passwords or one-time codes. Before using ZPlay Bet login or submitting documents, verify the domain against trusted operator information; a logo or HTTPS connection alone does not prove authenticity. Report unfamiliar login activity or transactions promptly.

Your Privacy Rights

Depending on applicable data protection laws, you may request access to your information, correction, deletion, restriction of processing, objection to certain uses, or information about how it is handled. Requests may be limited where records must be kept for legal, financial, security or regulatory reasons.

Use Contact Us to submit a request. Step 1: describe the information or processing concerned. Step 2: provide enough account information to locate the records, without sending your password. Step 3: complete any proportionate identity check and keep the response reference. We will explain applicable limits or further steps; you may also have a right to approach a competent authority.

Age Restrictions and Children’s Data

ZPlay Bet services are intended only for eligible adult users. We do not knowingly collect personal data from underage users. If a parent, guardian or user believes an underage person has submitted information, contact support so the matter can be investigated and appropriate action taken. See the Age Restriction Policy.

Responsible Gaming and Account Restrictions

Account activity, limits, self-exclusion requests and risk indicators may be processed to support responsible betting measures and enforce account restrictions. Relevant records may be retained to help prevent an excluded account from being reopened contrary to applicable rules. Read Responsible Gaming for available measures.

Terms, Bonuses and Payments

This policy works alongside the Terms and Conditions, bonus rules, payment checks and anti-fraud controls. Before registering or making a payment, check eligibility, KYC requirements, transaction limits, fees and the withdrawal procedure. A successful deposit does not mean withdrawal verification is complete.

When comparing browser and app access, check available functions, verification steps, disclosed limits and support channels rather than assuming they are identical. Use only an app or APK source confirmed through an official communication channel. Before claiming a bonus, review its conditions; before withdrawing, prepare only the documents requested through the authorised process.

Updates to This Policy

We may update this Privacy Policy when services, laws, security practices or data processing activities change. The current version will be available on this page. Where required, significant changes will be communicated through an appropriate service channel. Review it periodically and contact us if you need clarification about ZPlay Bet privacy or data protection.